[Trac-dev] Adding attachments during ticket change of state

[Matthew Frazer]

Hello,

I am looking for a way to incorporate attaching a file into the ticket
state change of a custom ticket workflow. The basic idea is that as part of
the "close ticket" action, the tester will be prompted to attach the PDF
file of the test results. I know that the tester could just manually select
attach file before closing the ticket, but we want a more guided approach
where it is clear that the document must be attached before closing.

Does anything exist out there that could do this? If not, I'm trying to
build a plugin to do it. I understand from looking at example plugins how
to build a simple TicketActionController to generate input textboxes and
the like, but I'm way over my head in understanding how to incorporate
attachments. Could anyone offer some pointers on where to look to figure
this out? Or, if I'm looking at this all wrong, please set me straight!

Thanks
Matt.

[RjOllos]

Post by Matthew Frazer
Hello,
I am looking for a way to incorporate attaching a file into the ticket
state change of a custom ticket workflow. The basic idea is that as part of
the "close ticket" action, the tester will be prompted to attach the PDF
file of the test results. I know that the tester could just manually select
attach file before closing the ticket, but we want a more guided approach
where it is clear that the document must be attached before closing.
Does anything exist out there that could do this? If not, I'm trying to
build a plugin to do it. I understand from looking at example plugins how
to build a simple TicketActionController to generate input textboxes and
the like, but I'm way over my head in understanding how to incorporate
attachments. Could anyone offer some pointers on where to look to figure
this out? Or, if I'm looking at this all wrong, please set me straight!
Thanks
Matt.

I think it would probably be difficult to integrate the add attachment form
directly into the workflow, however you could use the time when the ticket
transitions to the "needsattachment" state as a reference, and not render
the close action until an attachment has been added with a timestamp
greater than that reference time. Checkout the attachment table in the
database schema:
https://trac.edgewall.org/wiki/TracDev/DatabaseSchema#DatabaseSchemaTrac0.12

- Ryan